Good Changes Are Coming Soon
Now, get all the information you need here
This page answers questions about North Ranch Benefits Trust’s (NRBT) switch to a new third-party administrator (TPA), Pathian, on June 1, 2019.
If you still have questions about our transition after reviewing this page, please contact NRBT at (800) 801-2300 or firstname.lastname@example.org.
To download a PDF of the FAQ, please click here.
Questions you may have
Q: Why is this change taking place?
A: Part of NRBT’s business strategy includes providing superior customer service. We’re making this switch because we’re confident Pathian will deliver that service to you.
Q: When will NRBT switch TPAs from HealthSmart to Pathian?
A: June 1, 2019
Q: With this new change, will my dental or vision rates stay the same for this renewal year?
A: Yes. All rates and benefits will remain the same for the renewal year.
Q: What does it mean when NRBT says it will switch to a new third-party administrator?
A: That means another company, Pathian, will begin to manage your plan eligibility and billing.
Q: Do I have to let my broker know about this change?
A: No. NRBT has mailed your broker all the information they need to know.
Q: What changes should I expect?
A: You’ll start receiving invoices from Pathian after June 1. You’ll also receive a final invoice from our current TPA, HealthSmart, in May for the month of June. If your premiums are paid via bank draft, you’ll need to sign a new ACH form. Please click here to download the form.
If you pay by check, please start mailing your premiums to Pathian, beginning with your June 1 payment.*
Here’s Pathian’s information:
P.O. Box 17791
Denver, CO 80217-0768
*If you’re enrolled in an Auto Pay feature from your bank, be sure to update the recipient with Pathian’s new address.
Q: Will I have the same Division Number?
A: No. Pathian does not use the term Division Number. Instead, your ID number with Pathian will be referred to as a Billing Number. You will see your new Billing Number on the first invoice generated by Pathian.
Q: How can I get a hold of Pathian if I have questions?
A: During this transition, NRBT will be the point of contact for all questions. You can contact us at (800) 801-2300 or email@example.com.
Q: Will I get my group’s invoices from Pathian?
A: Yes. But you will receive a final invoice from our current TPA, HealthSmart, for June 1.
To download the form, please click on the link below.
– ACH form
Where you can send the ACH form
Fax: (818) 351-8184
North Ranch Benefits Trust
32110 Agoura Road
Westlake Village, CA 91361